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Current Status |
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| Support Details: |
email:
support@pinkdylan.co.uk
support@pinkdylan1.co.uk
Phone:
01905 371041
Mobile:
077725 44706 |
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| Before Calling us.... |
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If you have problems with either email or your web site please FIRST try performing a random Google Search. If you are unable to do this then please reboot BOTH your PC and router or modem. Check all cables.
If this does not resolve the problem (and you can still not perform a Google Search) the problem would appear to be either your equipment or your broadband connection. Contact your broadband provider for help (that may be us, or it may be a 3rd party). If we provided your equipment then please contact us even if we do not provide your broadband.
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| If you are having no problems viewing random 3rd party sites or performing searches, but are having problems with services provided by pinkdylan, them please contact us as detailed to the right: |
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| You are HERE> |
Support
> Actinic Settings |
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| Menu: |
Home
| Outlook
Setup |
Control Panel |
Actinic | |
| In
order to publish your Actinic shop to
our servers, or retrieve orders from
your Actinic shop from our servers, you
need to ensure that your "Network
Settings" are set up correctly within
your Actinic installation. Open your
copy of Actinic (and if running more
than one site, open the site you are
concerned with)
Select "Network Settings" from under
the "Web" menu at the top of Actinic (or
"Network Setup" under "Advanced" in
version 7 and earlier).
Below is a screenshot of the correct
settings. ensure that your settings are
identical to these OTHER than
(obviously) you use your own domain name
in place if the example used, and you
use your correct user name and password.
NOTE: the
yellow highlights show
settings that may have changed for
clients that have hosted Actinic sites
on earlier pinkdylan servers. |
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NOTE: if using Actinic to send mail you
may need to set up authentication -
enter your email user name and password
as shown in the
pink highlighted area. If you
struggle to read the text on the graphic
above, click
HERE to see full size version.
Once you have your settings correct,
click the "Apply" button, then the
"Test" button. You should receive no
errors. If you do receive an error,
check settings carefully again and
retry, if problems persist, contact us
on 01905 371041.
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